Shipping policy

Shipping Policy

Almost everything we make is printed for you after you order, so here is exactly what to expect.

How long it takes

Made-to-order items (apparel, hats, posters, canvas, blankets, phone cases, puzzles): 2–5 business days to print and pack, then 3–6 business days in transit.
Stickers and in-stock items: 1–2 business days to pack, then 3–6 business days in transit.
Typical total: your order arrives 7–12 days after you place it.

Framed posters and large canvas prints are built by hand, so they sit at the longer end of that range.

Shipping cost

Orders $75 and over: free standard shipping, applied automatically at checkout.
Orders under $75: standard shipping is calculated at checkout.

We do not offer express or expedited shipping. Every item is made to order, so paying more would not get your order printed any faster. We would rather not charge you for it.

Where we ship

The United States and Canada, including Alaska and Hawaii. Free shipping at $75 applies everywhere we ship.
Canadian orders may be charged import duties, taxes, or customs fees by the destination country. Those are the buyer's responsibility, and customs delays are outside our control.
Most carriers we use will not deliver to P.O. boxes or APO/FPO addresses. If that is your only option, email us before you order and we will work it out.

Tracking, and why you might get more than one box

You will get an email with tracking as soon as each package ships.
Orders with more than one item often ship in separate boxes from different print facilities. That means more than one tracking number and more than one arrival date. If a box shows up without everything in it, the rest is still on its way.
Tracking can take 24–48 hours to start updating after you get the email. A tracking number showing no movement yet is normal.
We ship via USPS, UPS, FedEx, OnTrac, DHL, and other regional carriers, chosen by whichever reaches your address fastest. If your tracking comes from a carrier you were not expecting, that is normal.

If something goes wrong

Email contact@mtns.co and we will take care of it. We are a small team and we answer our own email.

Damaged, defective, or incorrect: tell us within 30 days of delivery. Send photos of the item, the damage, and the shipping label. That lets us file with the printer and get a replacement moving the same day.
Tracking says delivered but nothing arrived: check with neighbors, your front desk, and around the property first, then email us. We will trace it with the carrier and make it right.
Tracking has not moved in more than a week: email us. We will open a carrier investigation and reship if the package is gone.

Returns and exchanges

You have 30 days from delivery, and exchanges are free. Holiday orders placed between November 1 and December 24 are returnable through January 15. Full details are in our Return and Exchange Policy.