Refund policy

Returns and Exchanges

You have 30 days from delivery to exchange or return most items. Exchanges are free and we cover shipping in both directions.

Holiday orders get longer. Anything ordered between November 1 and December 24 can be returned or exchanged through January 15, so a gift is not stuck in a window that closed before it was opened.

How to start

Pull up your order at account.mtns.co using the email address or phone number you used at checkout, then select what you are sending back. We will email you a prepaid return label.

Exchange: free. We pay shipping both directions.
Store credit: free, for the full item price.
Refund to your card: the return label cost of $3 to $8 comes out of your refund. Original shipping is not refunded.

Condition

Items need to come back unworn, unwashed, with tags attached, free of smoke and pet odor, and in their original packaging.

Stickers: do not bother sending those back. If one arrives wrong or damaged, email us and keep it.

Framed prints and oversized canvas

These are built to order by hand and they do not survive a round trip, so they work a little differently.

Damaged, defective, or wrong: we replace it. Always. Just send photos.
Changed your mind: email contact@mtns.co and we will look at it case by case. If we can take it back, return shipping is the actual cost of packing and freighting a large framed piece, which is more than our standard label.

Not sure about a size or frame finish before you buy? Email us first. We would rather help you get it right than process a return.

Custom orders

Custom sizing, custom matting, and print formats or materials outside our published options are made to one person's specification and cannot be resold, so they are final sale except for defects or errors on our end. We confirm every detail with you in writing before a custom order goes into production.

Damaged, defective, or incorrect items

Email contact@mtns.co within 30 days of delivery. Before you write, grab a few quick phone photos. We have to verify the issue with our printer, and having them up front cuts the turnaround a lot. Please show:

The damage or defect on the product
The shipping label, so we can confirm the order number
All of the damage, including to the shipping box

We will send a replacement or issue a refund. You will not be asked to ship a damaged item back. This applies to everything we sell, including framed prints and custom orders.

When we may decline a return

We would rather say yes. We reserve the right to decline a return or exchange if an item shows signs of wear, washing, odor, or damage after delivery; if it comes back without its original packaging or tags; if the request falls outside the window above; or in cases of repeated returns that suggest the policy is being used as a rental.

If your situation does not fit neatly into any of this, email us. We are a small team in Bozeman and we make exceptions more often than not.

Refund timing

We process refunds within two business days of receiving your return or approving your photos. Banks typically take another three to seven business days for it to appear in your account.