Mtns Co is a small, independent company. We partner with ski resorts and artists to offer products that we design to make you feel good about the merchandise you buy to remember or connect you to the mountains and sports you love. Mtns Co products are only available online so that we can give you the best prices and highest quality, all delivered to you from wherever and whenever you are ready to buy.
How do I contact you?
Email contact@mtns.co. We'll address any requests and reply as quickly as we can.
Orders
Can I change or cancel my order?
Yes, as long as it hasn't started processing. Email contact@mtns.co as soon as possible with your order number. Many of our items are made to order and go into production quickly. If yours has already started, we can't cancel it, but you can still return or exchange it once it arrives.
Can I order gear from a resort that isn't on your site?
Not yet. Every design we sell is officially licensed, so we only make gear for resorts we partner with directly. Want to see your mountain here? Email contact@mtns.co and tell us which one. Requests help us decide which resorts to add next.
Products & Sizing
Is your gear officially licensed?
Yes. Every design is officially licensed and made through a direct partnership with the resort. That means authentic logos and artwork, not knockoffs.
What does "made to order" mean?
Many of our items are printed for you after you order. That lets us carry a much wider range of resorts and styles without overproducing, and it's why those items take a few extra days to ship.
Returns & Exchanges
What's your return policy?
You have 15 days after delivery to return or exchange anything. Choose store credit or a refund to your original payment method. Sale items and specialty items are final and cannot be returned.
How do I start a return or exchange?
Go to account.mtns.co, look up your order with your email or phone number, and select the items you're sending back. We'll email you a prepaid return label.
Do returns cost anything?
Exchanges are free, and we cover shipping both ways. For a refund to your original payment method, the return label cost ($3–$8) comes out of your refund. Original shipping fees can't be refunded.
My order arrived damaged or wrong. What now?
Sorry about that. We'll make it right fast. Within 48 hours of delivery, email contact@mtns.co with photos of the damage, the packaging, and the shipping label. We'll send a replacement or issue a refund.
How long does a refund take?
Once a refund has been processed, banks can take three to seven business days to show in your account.
Shipping
When will my order ship?
In-stock items ship within 1–2 business days. Made-to-order items take up to 5 business days to produce before they ship. Production time can't be sped up, even if you choose express shipping at checkout.
How long does delivery take?
Once your order ships, standard delivery takes 1–7 business days and express takes 1–2 business days. You'll get a confirmation email when you order and a tracking link when it ships.
How much does shipping cost?
Standard shipping is free on orders over $75. Under $75, it usually runs $3–$8.
Which carriers do you use?
USPS, UPS, or FedEx, depending on your address and what you ordered.
