Frequently Asked Questions
Have a question? Before you contact us, check out our FAQs.
We will gladly accept returns for up to 15 days after you receive your items. Unless defective or damaged, items can only be returned if unopened and unused.
Most orders will ship day of, and some take 2-4 days to process, depending on the item.
Some of our orders are made on demand, and some we have in stock. The orders that we have in stock we ship immediately, and the ones we make on demand will ship after 1 – 3 days of processing.
The maps for the puzzles are published to licensed vendors and made available to us in late October or early November. the puzzles take about 4-6 weeks to manufacture. The 2018 Ski Map puzzles should be in stock and ready to ship by Dec. 7th. Any preorder made that does not ship by Dec 20th will be offered a full refund.