Frequently Asked Questions

Have a question? Before you contact us, check out our FAQs.

What's your return policy?

We will gladly accept returns for up to 15 days after you receive your items. Unless defective or damaged, items can only be returned if unopened and unused.

How long do orders take to ship?

Most orders will ship day of, and some take 2-4 days to process, depending on the item.

Why is my order coming in multiple shipments?

Some of our orders are made on demand, and some we have in stock. The orders that we have in stock we ship immediately, and the ones we make on demand will ship after 1 – 3 days of processing.

When will the puzzles be in stock and ready to ship?

The maps for the puzzles are published to licensed vendors and made available to us in late October or early November. the puzzles take about 4-6 weeks to manufacture. The 2018 Ski Map puzzles should be in stock and ready to ship by Dec. 7th. Any preorder made that does not ship by Dec 20th will be offered a full refund.

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